Ticket exchange policy

Policy on change, refund and cancellation of plane ticket

 

Beetours’s policy on change and refund of plane ticket

 

1. Users agree that traditional flag carriers and low-cost carriers (LCC) can change attributes of plane ticket (such as departure time) after the ticket is issued due to some of their subjective reasons or inevitible events. Traditional carriers and LCC take responsibility for it. If receiving information about the change made by carriers or LCC, Beetours.com will immediately inform users about it and their solutions as well.

 

2. It is common that traditional airlines and LCC do not allow changing passenger’s name. In some special cases, if they give permission, Beetours.com will make changes as requested by users. Users agree to pay Beetours.com for service fee to change passenger’s name.

 

Beetours’s policy on cancellation of plane ticket

 

1. Users agree that traditional carriers and LCC can cancel plane tickets (Airlines or LCC terminate travelling contracts) after tickets are issued due to some of their subjective reasons or inevitable events. Traditional airlines or LCC take responsibility for this cancellation. If receiving information about the cancellation made by carriers or LCC, Beetours.com will immediately inform users about it and their solutions as well.

 

2. If traditional airlines or LCC offer conditions for ticket cancellation in ticket fares, users are eligible for cancellation in accordance with these conditions (users terminate travelling contracts).

 

3. If cancellation is made, service fees paid to Beetours.com by users will not be refunded.

 

4. To make cancellation, users contact Beetours.com supporting center via telephone or email.

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